In general, though you’re not legally obligated to tell the seller, if your conscience is pushing you in that direction, the FTC suggests that you notify the seller and offer to return the merchandise, so long as the seller is the one who will pay for all of the return shipping. “They should speak with a Target online guest service representative for instructions, and then return the item to us with all order information removed from the package.” “If a guest chooses not to do that, we have an ‘exceptions process’ where they can return the product in the mail,” the spokesperson explains. In these situations, Target’s first recommendation is for customers to call a service rep at (800)591-3869, a spokesperson told Consumerist, noting that guests’ first option is to keep or donate the extra item. Her mom ended up with two iPads instead of one, and she asked Consumerist what she should do - how could she trust that the returned item would be put back into Target’s inventory if she brought it to a store? Would she get an accidental refund on the item if she initiated the return process online? This question came up recently for Consumerist reader M., who says she ordered an iPad for her mother during ’s Black Friday promotions. That’s because federal law prohibits mailing unordered merchandise to consumers and then demanding payment. According to the Federal Trade Commission, you have a legal right to keep unordered merchandise and consider it a free gift. Sometimes, lucky shoppers find themselves on the winning end of those mistakes, like when you get 99 extra knives or when a retailer sends four iPods instead of one. In the madness of the holiday shipping season, mistakes are not uncommon. Updated: 5.15.17 12:25 PM EDT By Mary Beth Quirk in your favor target SHIPPING unordered merchandise shopping retail
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